サンコープ社は組織の連携を促進し、RPA の普及に伴う摩擦をなくすために、説得力のあるビジネスケースを構築しました。本セッションでは同社が RPA の導入後に学んだ、導入効果を最大化する方法、ガバナンスの導入、適切なモニタリングの確保、指標と KPI の定義についてご紹介いたします。
Suncorp developed a strong business case to drive organizational alignment and remove friction in implementing widespread RPA. After its successful roll out, the company learned how to effectively challenge the status quo, implement governance, ensure appropriate monitoring, and define metrics and KPIs.
Insurance Automation Delivery Manager, Suncorp
Vicky Leo is the Delivery Manager for Automation at Suncorp and has been with the group for 12 years. Vicky is a strong people leader with a passion for fixing things. She is also a self-confessed geek who can decipher technical jargon and communicate process complexity without sounding too nerdy. Vicky is a proud kiwi, a netball fanatic, and mum to two girls who keep her busy and grounded. She is passionate about developing female talent, bringing people and technology together, and continuous innovation.