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自動化をワークフローに組み込み、あらゆる人が利用できる環境づくりへ

Ritu Kapoor


Senior Director, Product Marketing, Automation Anywhere


Sharon Liu


Senior Manager, Product Marketing, Automation Anywhere


Steffen Lowe


Senior Vice President, Customer Success, Automation Anywhere

銀行のように営業店舗を持つ企業や、 BPO(業務受託)企業など、先進的な取り組みを進める企業は、フロントオフィス向けRPAソリューションが、業務効率の向上、販売プロセスの迅速な完結、そして高品質の顧客サービスの実現に重要な要素であると考えています。しかしそのメリットを実現する前に、営業やサポートの生産性を高めて、より良いお客様体験を提供できるようにする必要があります。「オートメーション・エニウェア、私のお客様情報を見せて」と話しかけて業務を支援するような、より人間に近いデジタルアシスタントが実現します。

講演者情報

Ritu Kapoor


Senior Director, Product Marketing, Automation Anywhere

Ritu Kapoor leads product marketing for the Front Office audience, as well as competitive strategies for all of Automation Anywhere products. Ritu’s experience spans geographies and cross-functional roles. She enjoys being part of nimble, fast-paced environments.


Sharon Liu


Senior Manager, Product Marketing, Automation Anywhere

Sharon is the Senior Product Marketing Manager at Automation Anywhere, focused on Front Office Automation and Cognitive solutions. She’s had a fulfilling career at multiple SaaS companies throughout Silicon Valley thus far and continues to appreciate the creative yet strategic aspects of product marketing.


Steffen Lowe


Senior Vice President, Customer Success, Automation Anywhere

Steffen Low is Senior Vice President, Global Customer Success at Automation Anywhere. Automation Anywhere combines Robotic Process Automation, Artificial Intelligence and Analytics to deliver the leading software automation solution for the enterprise. For more than 14 years, Automation Anywhere has provided industry leading automation solutions and in 2018, raised $550M in its series A round from NEA, Goldman Sachs, General Atlantic, World Innovation Lab and Softbank.

With more than 25 years in technology services and support, Steffen is a true innovator in customer success and business critical environments. He has uniquely defined the right mixture of services, support and technology automation to satisfy the most risk adverse customers, while growing customer loyalty and revenue.

Prior to joining Automation Anywhere, Steffen was Vice President of Customer Excellence and Success at Apttus, Vice President of Customer Success Operations at NetApp and Vice President/GM/Founder of Business Critical Services at Symantec, where he built a STAR award-winning organization from the ground up. His career at Symantec also spanned product management, global support, global service solutions, and partner programs. He previously held service, support and IT leadership roles at Linuxcare, SGI and Lockheed Martin.

Steffen has a bachelor’s degree in Economics from University of California/Los Angeles.